Returns & Refunds

Our Returns Policy

We want you to be completely happy with your purchase. Here's our policy on returns and refunds.

Personalised Products

As our magnets are made-to-order with your personal photos, we cannot accept returns unless there is a defect in the product or an error on our part. We take great care in production, but if something isn't right, we'll make it right.

What We Will Replace/Refund

• Products damaged during shipping
• Printing errors (wrong photo, poor print quality)
• Missing items from your order
• Products that don't match your approved proof

How to Request a Return

1. Contact us within 14 days of receiving your order
2. Provide your order number and photos showing the issue
3. We'll review your request within 24-48 hours
4. If approved, we'll send a replacement or process a refund

Refund Processing

Approved refunds will be processed within 5-7 business days. The refund will be credited to your original payment method. Please allow additional time for your bank to process the refund.

Quality Guarantee

We stand behind the quality of our products. If you're not satisfied with the quality of your magnets, please contact us and we'll work with you to find a solution.